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New to O2/Tech help!

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

On Monday, I moved from Smarty to O2. The number seemed to have ported through fine  today (Wednesday) but it’s left me with no 3G, no 4G or no internet. I have an iPhone, so the top left still had ‘O2-UK’ on it but now it has ‘no service’ but, I managed to connect with WiFi, I topped up £10 just to get me by with some minutes, texts and data and now I can’t do absolutely anything. Live chat is absolutely useless, I’ve rang O2 customer services 4 times to be left on hold for over 30/40 minutes to be cut off! All I want is my old number back and I’d like some data and text messages. It seems I can’t even do that. Has anyone else had this problem?? So at the moment, I’m phoneless. I just have WiFi but this will pointless tomorrow when I’m at work. What a disaster all of this has been! 

Message 1 of 2

Level 94: Supreme
  • 147782 Posts
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Welcome to O2!

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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