New tariff applied that I didn’t ask for?

[LyndseyNI]

I’ve received notification today that I’ve been moved to a new 12 month sim only tariff that’s around 10 pounds a month more expensive than the sim only I was previously on with higher data allowance, but ive not asked for this? I’ve not been in contact with o2 at all recently, had this happened to anyone else?

[MI5]

@LyndseyNI 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Bambino]

@LyndseyNI The O2 online advisors are not available on Sundays, but I will tag them to reach out to you first thing tomorrow. @O2Lisa or @O2Georgina can you please assist?

[jonsie]

This has happened a few times recently.
O2 getting rid of the legacy sim onlys?

[O2Lisa]

Hi @LyndseyNI,I'll private message you so we can get this looked in to for you

[O2Lisa]

Thank you for the tag @Bambino, I've messaged @LyndseyNI to get this looked in to