Solved: Re: New sim

missjt54 · ‎07-12-2022

I have recently been in touch with O2 as my phone was not receiving any 2-step verification codes for accessing online accounts (shopping,paypal, banks) after removing sim card eventually it did fix the issue. After it happened again O2 have decided to send me a new SIM card which was despatched today is this the reason why I now have no service and when the SIM card eventually arrives will this be rectified!

Cleoriff · ‎07-12-2022

@missjt54

Yes they will have transferred your number to the new sim

You should contact the sales team as they can help you with that – message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or borrow a phone and you can call them on 0800 081 0255

Veritas Numquam Perit

View solution in original post

MI5 · ‎07-12-2022

@missjt54

Thet do appear to be activating sim cards as they are sent out these days, for some strange reason.

Whether or not it fixes your issue, when it arrives, is debateable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-12-2022

@missjt54

Yes they will have transferred your number to the new sim

You should contact the sales team as they can help you with that – message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or borrow a phone and you can call them on 0800 081 0255

Veritas Numquam Perit

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