New sim not working

[MariannaV]

Roaming didnt work abroad for me so they sent new sim to my UK address, I inserted sim 2 days ago and can't use my phone since! Tried to contact virtual agent telling me to call them, but I can't. Also I destroyed my old sim already. 

I logged a complaint. What else to do, I need my phone today. 

[Cleoriff · Accepted solution]

@MariannaV 

If you can't borrow a phoone to call then contact O2 via social media. 

Guide: How to find help & contact O2 

[MariannaV]

I live alone and yes I contacted via Instagram.

[MariannaV]

Managed to call them on my internet based app, MobileVoip so trying to sort it now, thanks

[Cleoriff]

Good luck @MariannaV x