New sim arrived

[SteveCB74]

Good afternoon, I have just received my new SIM card with temporary number, when I placed the order I inputted my PAC code to transfer my old number, do I need to do anything else? 

thanks in advance Steve.

[jonsie · Accepted solution]

Guide: Migration & porting into O2  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Enlli]

If you have given them the number you should be OK

You can read this for reference

Guide: Migration & porting into O2  

[Bambino]

@SteveCB74 Bear in mind that O2 does not port numbers on weekends, and some people have also been having issues with porting in general. 

If you have difficulties with the port after the weekend, contact customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)