Solved: Re: New phone, new SIM, same number - how does thi...

AnneH · ‎08-11-2021

When setting up my new phone, how does the new SIM I requested (because of age/size) connect with my current number/account? It is an upgrade, I am already with O2.

MI5 · ‎08-11-2021

@AnneH @MaggieJ

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MaggieJ · ‎08-11-2021

Thanks Anne - that's exactly my question, grateful for any answers.

MI5 · ‎08-11-2021

@AnneH @MaggieJ

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MaggieJ · ‎08-11-2021

Many thanks MI5!

MI5 · ‎08-11-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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