cancel
Showing results for 
Search instead for 
Did you mean: 

New phone, new SIM, same number - how does this work?

AnneH
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

When setting up my new phone, how does the new SIM I requested (because of age/size) connect with my current number/account? It is an upgrade, I am already with O2.

Message 1 of 5
632 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@AnneH @MaggieJ 

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 5
626 Views
4 REPLIES 4

MaggieJ
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks Anne - that's exactly my question, grateful for any answers.

Message 2 of 5
629 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@AnneH @MaggieJ 

You need to do a sim swap from your old sim to activate the new one.

Follow the guide here Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
627 Views

MaggieJ
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Many thanks MI5!

Message 4 of 5
621 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

You're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
608 Views