Solved: New Sim Card

ccagencyuk · ‎03-04-2023

Hi,

I recently purchased a new 02 sim only plan.

It's very important I keep my existing number, I shared this during the checkout process including my PAC code.

My new sim arrived today, I've activated it by texting the number on the package.

Currently it's a completely new number, when will it be ported to the number I requested?

Thanks

MI5 · ‎03-04-2023

@ccagencyuk

You'll need to contact O2 to start the process.

They will give you a date for the port.

Guide: Migration & porting into O2

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-04-2023

@ccagencyuk

You'll need to contact O2 to start the process.

They will give you a date for the port.

Guide: Migration & porting into O2

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ccagencyuk · ‎03-04-2023

Thanks, what is the best number to reach them on? I thought this process was automatic.

Enlli · ‎03-04-2023

Call 202 around 8am from your hanset

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎03-04-2023

@ccagencyuk wrote:
Thanks, what is the best number to reach them on? I thought this process was automatic.

Numbers given in my first reply @ccagencyuk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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