New SIM doesn't work

[Pissedoff1981]

Ordered a pay as u go SIM recoebed it put it in the phone no registering. Looked online it said you have to make your first top up to activate it. I KNEW this looked sketchy never heard of such a thing before. Waited to get paid topped up the SIM number and guess what still isn't activated in my phone. And obviously I can't receive there sms with codes. Waste of money should've just topped up my 3 phone and be callable now. I just want my money back without having to go through the bank for charge back which it looks like I'm gonna have to.. only went along with this as suppose to get a extra free £10 credit with first top up but u have to send a sms to get it which I can't because SIM doesn't work. What a scam

[MI5 · Accepted solution]

@Pissedoff1981 

Is your phone unlocked to all networks?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks