on 17-03-2025 20:16
Hi,
I joined O2 about 8 weeks ago on a sim only contract but ported my old number from EE across to O2 and the new number was logged on the O2 account as an alias. This week I got a new handset and havent manged to complete the set up process unfortunately. The problem is that my initial O2 number is showing so my apple ID is not allowing me access to anything - can anyone advise on the best route to take please ? Thanks in advance.
on 17-03-2025 20:56
Assuming your number has transferred OK, go to:
Settings >Apps >Phone >My number and change it. to your correct number.
on 17-03-2025 21:00
on 17-03-2025 21:00
There is no link between your Apple ID and your o2 account..
You just need to go into settings and change your mobile number to your ported in number
https://discussions.apple.com/thread/254708669?sortBy=rank
if it is the phone number linked to your Apple ID then the below: