My sim doesn't work. How do I change it?

[dubchimp]

Hi. For 4 weeks now my sim has not been working so I ordered a new one from O2. Now I have the new sim card how can I do a sim swap if I cannot receive text messages? Is there a way to put my current number onto the new sim that has arrived in the post?

Please help, O2 live chat doesn't work and they aren't answering my emails.

Thank you,

Luke.

[MI5]

@dubchimp 

You can use another phone, ladline or Skype to call.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

I'll mention @O2Lisa  and @Korey01 who maybe will be able to help in the morning

[O2Lisa]

Morning all, thanks for the tag @jonsie 

I'll message you privately @dubchimp and get everything sorted for you

[Cleoriff]

Morning @O2Lisa. Hope we are keeping you busy?

I say that, as when I go to unread posts, your name is on the list a lot of times

[O2Lisa]

Morning @Cleoriff 

Very busy today, i think you're all making up for the past few days, I thought you'd all been quieter than usual 

[Cleoriff]

Monday morning must definitely be the worst day though @O2Lisa?

[O2Lisa]

Yes, as though Mondays aren't bad enough 

But this Monday was quiet for some reason, I'd say today has been my busiest day this week @Cleoriff 

[jonsie]

Don't worry @O2Lisa , it's nearly weekend

[O2Lisa]

Yay 

Happy Friday @jonsie