My phone screen not working also freezing

[Guler]

I’ve got this phone from insurance not long ago I’ve been try to contact o2 several time however no reply this phone is faulty

[Guler]

It keeps on freezing I have evidence that it is also my old phone was much more better than this

[Cleoriff · Accepted solution]

@Guler 

You need to contact O2 and speak to them. All numbers in this guide Guide: Coronavirus Community Help and Support  and Guide: How to find help & contact O2