My phone is not working

[notinterested]

I was a Virgin Mobile customer up until this morning when they merged with you, since the merge I am no longer able to receive calls to my phone. This needs to be fixed now as I am a support engineer and need my phone for work.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202