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Mobile phone wireless connection

Mattsta
Level 1: Joiner
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Since upgrading to a fibre broadband package, my phone will not maintain a wireless connection with the new router. This was never previously an issue. How do I tell if this is an issue with the router or a problem with my phone. My computer is hardwired to the router with an ethernet cable so the only wireless device I have is my phone.

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gmarkj
Level 66: Unequalled
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Try forgetting the connection, reboot your phone and then connect again @Mattsta 

You could also try rebooting the router itself to see if that's causing it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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