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My O2 app and £10 rolling plan

Chi11
Level 1: Joiner
  • 2 Posts
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Transferred to O2 earlier this week. It has been a nightmare.

 

I successfully ported my old number and starting registering my account to the My O2 app. After the 48hr wait for my account to be configured, I still had no access to the app. This was an issue as I couldn't check/change my rolling plan tariff, or see my current usage. I scoured the the forums and various help sites for the appropriate customer service line. After a half a day, I was able to call O2 and ask for help with the issue. The call consisted of hours waiting on hold, being berated with marketing for another sim plan which I repeatedly expressed no interest in, and eventually ended abruptly with no resolution. I can't even move back to my old provider as the porting process needs 30 days hang time before I can change provider.

 

So I'm stuck with a sim in my phone which I cannot use to its full potential, and a no access to my rolling plan tariff details or most importantly, the My O2 app.

 

Any help will be greatly appreciated.

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madasaf1sh
Level 77: Grand Master
  • 11640 Posts
  • 64 Topics
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@Chi11 

You will need to call customer services on 4445 or 0844 809 0202 and speak to someone who will be able to help. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11640 Posts
  • 64 Topics
  • 3164 Solutions
Registered:

@Chi11 

You will need to call customer services on 4445 or 0844 809 0202 and speak to someone who will be able to help. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
524 Views