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My Google pixel 6

Alan12
Level 1: Joiner
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My pixel 6 won't receive secure messages from my bank, the ones they send with a code. It can't even receive ones from O2. I'm desperate now.

 

I've changed sim. Reset network settings and any possible solution O2 have given me. This is my last chance before I cancel as I'm in my 14 days cooling off period.

 

Please help 

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madasaf1sh
Level 67: Unsung hero
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@Alan12 

Have you spoken to your bank at all, as it could be there provider isnt sending you the messages?? 

Have you done a full handset reset as the Pixel is a buggy as hell handset? Have you checked the spam folder in the Messages App? 

If you have then, All you can do is speak to o2 i am afraid. 


Was this a number port or a new number? As it could be a porting failure? but again only o2 can help..  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5591 Posts
  • 32 Topics
  • 1801 Solutions
Registered:

@Alan12 

Have you spoken to your bank at all, as it could be there provider isnt sending you the messages?? 

Have you done a full handset reset as the Pixel is a buggy as hell handset? Have you checked the spam folder in the Messages App? 

If you have then, All you can do is speak to o2 i am afraid. 


Was this a number port or a new number? As it could be a porting failure? but again only o2 can help..  

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Alan12 

Cancel whilst you can. 

O2 have had this problem on and off for years and it's never fixed for long until it's back again. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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