My 02 app

Denzil2321 · ‎15-06-2023

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this problem any help will be grateful I have removed app and reinstalled it that didn’t solve it it was ok working fine to credit was added

Enlli · ‎15-06-2023

Can't say it's happened here.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Denzil2321 · ‎15-06-2023

U a lucky one then @Enlli every time I have a credit added it’s like it resets the app witch is very strange

MI5 · ‎15-06-2023

Probably best you reset the data counter on your phone each month @Denzil2321 so you can at least keep track of what you're using.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Denzil2321 · ‎15-06-2023

Yes I mite just have to do that till they sort it out or if it work @MI5

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