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Move my eSim to my new iphone

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omarcotugno90
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on ‎23-09-2024 10:28

on ‎23-09-2024 10:28

I have an o2 eSim on my iPhone 14 pro max and I'm trying to move it to my new iPhone 16 pro max without success. Is there a specific procedure I have to follow?

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MI5
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on ‎23-09-2024 10:52

on ‎23-09-2024 10:52

@omarcotugno90 

In your MyO2.

Do a sim swap first to another esim and install it.

esim install(1).jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-09-2024 10:52

on ‎23-09-2024 10:52

@omarcotugno90 

In your MyO2.

Do a sim swap first to another esim and install it.

esim install(1).jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Aladsto
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on ‎05-10-2024 22:22

on ‎05-10-2024 22:22

How do you do the swim swap? I cannot find that option anywhere. Thanks 

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MI5
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on ‎05-10-2024 22:34

on ‎05-10-2024 22:34

@Aladsto 

O2 say that because of potential fraud, they have removed one of the most useful features of MYO2.

You now need to contact O2 to get an esim pushed to your MYO2, but you need to be logged in to your MYO2 when you call as they will cut off your current sim immediately, so you will not be able to receive the text to login to your MYO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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