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Move a mobile number from an old device to a new one.

Mez197013
Level 1: Joiner
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I cant enable my e sim on my new device, I've tried to do it via mobile services but this wont work and when I have followed the other options  via my O2 the option suggested 'Replace your Sim doesn't exist'

 

Any suggestions

 

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Cleoriff
Level 94: Supreme
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@Mez197013 

If you are having issues with your esim, then replace it instore with a plastic sim. Esims are causing many problems on all networks. If you do go instore you will need photo ID with you.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
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