Move a mobile number from an old device to a new one.

[Mez197013]

I cant enable my e sim on my new device, I've tried to do it via mobile services but this wont work and when I have followed the other options  via my O2 the option suggested 'Replace your Sim doesn't exist'

Any suggestions

[Cleoriff]

@Mez197013 

If you are having issues with your esim, then replace it instore with a plastic sim. Esims are causing many problems on all networks. If you do go instore you will need photo ID with you.

Best of luck.