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Mobile data not working in Italy

Emma62
Level 1: Joiner
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on ‎13-09-2023 11:50

on ‎13-09-2023 11:50

We have two iPhones, both on the same contracts paid on one bill.  Both are in Italy at present.  1 works fine, and the second cannot get mobile data.  Settings are identical and all set to automatic.   Any suggestions? 

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MI5
Level 94: Supreme
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on ‎13-09-2023 12:25

on ‎13-09-2023 12:25

@Emma62 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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