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Trouble connecting to data in Italy

Deb_buzz
Level 1: Joiner
  • 7 Posts
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on ‎13-09-2023 09:26

on ‎13-09-2023 09:26

Hi 

can anyone help my iPhone 14 won’t connect to data in Italy.  Rang O2 who advised they will escalate but it could take 5 days to get back to me. I need my phone for sat nav asap. 
APN settings are idata… tried changing to mobile… but no change 

 

anything else I can try 

 

may have to search for a local SIM card to purchase to use instead 

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MI5
Level 94: Supreme
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Registered:

on ‎13-09-2023 09:32

on ‎13-09-2023 09:32

@Deb_buzz 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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