Mobile WiFi Device

[DjGora]

I have recently noticed that my mobile wifi device is not charging. I have checked the charging cable with my mobile phone and that is working as is the as is the plug..there seems to be an issue with the device battery itself...how can this be rectified

[jonsie]

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@DjGora 

Is the charging port on the device clean?

Check for fluff with a toothpick or cocktail stick.