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Morag
Level 1: Joiner
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Recently purchased Nighthawk M1 mobile router, do I have to activate SIM card as showing Registration error - sim not provisioned

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Oxonian
Level 29: Intuitive
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@Morag 

 

Welcome to the community and congratulations on acquiring a Nighthawk M1 ; they are a splendid bit of tech. 👍 

 

Depending on whether you are using a monthly contract or a PAYG SIM, there is guidance at :-

 

How to activate and manage your sim – Help and Support | O2

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim

 

O2 | Help & Support | Phones, sims and devices | Activating your Pay As You Go data sim

https://www.o2.co.uk/help/device-and-sim-support/help-with-mobile-broadband/activating-your-pay-as-y...

 

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MI5
Level 94: Supreme
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@Morag 

All sim cards arrive "activated" to a certain degree in that the display of "sim not provisioned" should not be displayed.

The only time you would get that error message is if the sim was inserted incorrectly or if the sim or device was faulty.

I'd advise you contact O2 to check or pop in store with your device for a diagnostic check.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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