mobile wifi

[Morag]

Recently purchased Nighthawk M1 mobile router, do I have to activate SIM card as showing Registration error - sim not provisioned

[Oxonian]

@Morag 

Welcome to the community and congratulations on acquiring a Nighthawk M1 ; they are a splendid bit of tech. 👍 

Depending on whether you are using a monthly contract or a PAYG SIM, there is guidance at :-

How to activate and manage your sim – Help and Support | O2

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim

O2 | Help & Support | Phones, sims and devices | Activating your Pay As You Go data sim

https://www.o2.co.uk/help/device-and-sim-support/help-with-mobile-broadband/activating-your-pay-as-y...

[MI5]

@Morag 

All sim cards arrive "activated" to a certain degree in that the display of "sim not provisioned" should not be displayed.

The only time you would get that error message is if the sim was inserted incorrectly or if the sim or device was faulty.

I'd advise you contact O2 to check or pop in store with your device for a diagnostic check.

Guide: How to find help & contact O2 

• Find a store