cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not showing 5g

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My phone is showing LTE at the top of my phone, it should be showing 5G, my mobile data is on, also the wife's phone is showing 4G. My phone has been like this for awhile is there anything in settings l have overlooked?

                       Thanks

 

Message 1 of 5
293 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 145112 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Stafkoi 

You need a 5g phone, with 5g turned on in settings.

A 5g sim. and be in a 5g area http://status.o2.co.uk/

Also only available on contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 5
290 Views

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have all the above, my phone is a 

Galaxy S20 5G

                        Cheers

Message 3 of 5
283 Views

Stafkoi
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Turned on in settings, where do l find that

Message 4 of 5
282 Views

MI5
Level 94: Supreme
  • 145112 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Stafkoi 

Sim and network settings.

There is also a 5g bolt on required if everything else is good.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 5 of 5
281 Views