No connection

[Customer001]

Both of my sims are not working 

[madasaf1sh]

@Customer001 

Then have a look at https://status.o2.co.uk and these guides Guide: How can I sort out my network issues? Guide: Is the network down for me or everyone? 

Also make sure all your payments are up to date, if all the above doesnt work then you will need to speak to o2 on 0344 809 0202 or send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)