on 12-07-2023 18:51
I have not been able to receive text messages or phone calls since my phone migrated on 1st July. Nobody has been able to fix, specialist migration team were supposed to contact me,I’ve heard nothing at all despite many calls to o2. Has anybody else had same problem? Has it been fixed? I’m losing the will now
on 12-07-2023 19:16
@Louise999I'll tag @O2Emma for you. Hopefully she'll be able to help.
Veritas Numquam Perit
on 12-07-2023 19:26
Same here. Have you found a solution?
on 13-07-2023 08:12
on 13-07-2023 08:12
Thank you, fingers crossed
on 13-07-2023 08:17
on 13-07-2023 08:17
It was a bit late to tag Emma yesterday so as @O2Sarah- is on duty this I have mentioned her for you @Louise999 and @Jenni832009
Veritas Numquam Perit
on 13-07-2023 09:16
on 13-07-2023 09:16
Thanks for the tag @Cleoriff
@Louise999 aqnd @Jenni832009 I will send you both a private message so we can look into this.
on 13-07-2023 09:31
I have the exact same problem, although virgin are telling me my number didn’t migrate even though I have My o2 set up, a new o2 sim and they cancelled my virgin dd and raised a new O2 dd. Same as you calls are fine but can’t receive or send txts.
Have you managed to speak to the specialist migration team. How can I contact them because this who thing is doing my head in. I’ m coming close to terminating the whole thing.
on 17-07-2023 16:51
on 17-07-2023 16:51
Same problem - no incoming landline calls or texts...which is not a good result from switching...