Lost phone, changed provider, O2 can't give me PAC code

[johnniehaz]

Hi

I lost my o2 iPhone. It was out of contract. I bought a new phone with Tesco mobile. I want to transfer my old number. I called o2. They said they'd need me to text them from the old phone to get a PAC code. I reminded them I'd lost my old phone. They said they'd send a new SIM attached to the old number and when I received it I could put it in my new phone and then text for a PAC code.

The SIM arrived. It doesn't work in my new phone. I called 02. They said there was nothing they could do and it wasn't their fault I'd lost my phone.

Is there anything o2can do?  I saw that you can get a PAC code from Myo2, but they have sent a security text code to the original number which I can't access.

Thanks 

John

[MI5]

@johnniehaz 

Ask Tesco mobile to unlock your phone so the O2 sim will work in it.

Guide: How to get your PAC [June 2021 Update] 

[johnniehaz]

Hi MI5

Thanks for your reply. I'm pretty sure Tesco are going to tell me they need a PAC code from o2. My new phone is on a Tesco mobile contract.

[Bambino]

@johnniehaz If you're on a Tesco contract with a Tesco sim you don't need a PAC from O2 to unlock the phone.

[johnniehaz]

Thanks - that's good to know! Do I just phone Tesco then?

[johnniehaz]

Tesco customer help say I do need a PAC coder

[MI5 · Accepted solution]

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@johnniehaz wrote:

Hi MI5

Thanks for your reply. I'm pretty sure Tesco are going to tell me they need a PAC code from o2. My new phone is on a Tesco mobile contract.

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@johnniehaz 

Tesco need to unlock your phone so the O2 sim will work to receive your PAC. 

You can then give the PAC to Tesco to transfer your number.

[johnniehaz]

Ok - great. Thanks for your help. Will contact Tesco.