Login not working and hasn’t for nearly a year

[Terra_com]

Whenever I try to log in on the app for O2, it doesn’t log me in and displays a ‘something went wrong’ message, I have been trying for nearly a year like I said in the title. This could be because I had to switch to an android for a while as my IPhone broke and I couldn’t do anything about it as well, as in order to log in I had to change my password. Any help will be greatly appreciated 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Or call 202 to speak to CS