Apple Watch airtime plan - ongoing issues for months

[Pentaquark]

Hi All,

I'm hoping someone can help me.

My Apple Watch lost connectivity to LTE around 6 weeks ago. When I lost connectivity, the iPhone app showed the contract as 'inactive'. 

Now, there is no airtime contract in the apple watch iPhone app, although I can see TWO airtime contracts live on my O2 account, which I am being billed for.

After countless calls with 202, I am still waiting for a resolution.

Desperate for help - do you have any advice? @O2Lisa - can you assist?

[Pentaquark]

@O2Sarah- Can you help? I can see that Lisa offline. Sorry for posting again, I am at the end of my tether and need to get the watch connected again. Thanks in advance

[Cleoriff]

@O2Sarah-?

[O2Sarah-]

Hi @Pentaquark 

Sorry to see you are still having issues. 

I will send you a private message so we can see what's happening.