Solved: Links in email

JoanM1 · ‎28-06-2024

Hi for some reason non of the links within my emails are opening. This means i cant do or see alot of stuff. This is only a recent problem. Can anyine help?

MI5 · ‎28-06-2024

@JoanM1

Go to Settings - Apps - Tap the 3 dots in the top right (Menu Bar) - Default Apps - Browser App. Now change your current default browser to see if this resolves the problem. Possibly you may need to uninstall and reinstall the mail app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-06-2024

@JoanM1

Tap and hold on the link and you will get an option to open in browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoanM1 · ‎28-06-2024

Hi ive tried that and nothing happens?

MI5 · ‎28-06-2024

@JoanM1

I've just checked on 3 different devices and it works on all.

Have you tried rebooting your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoanM1 · ‎28-06-2024

Hi yes ive turned off etc several times

MI5 · ‎28-06-2024

Which phone do you have @JoanM1 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoanM1 · ‎28-06-2024

Its a Samsung Galaxy 5

MI5 · ‎28-06-2024

@JoanM1

Go to Settings - Apps - Tap the 3 dots in the top right (Menu Bar) - Default Apps - Browser App. Now change your current default browser to see if this resolves the problem. Possibly you may need to uninstall and reinstall the mail app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoanM1 · ‎29-06-2024

Thankyou! it worked changing the default browser which was samsung to chrome.

MI5 · ‎29-06-2024

Welcome @JoanM1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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