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Lightning to usb-c cable

sambasimon
Level 1: Joiner
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on ‎05-09-2023 10:31

on ‎05-09-2023 10:31

Dear Sir,

 

I have recently ordered and received Lightning to usb-c cable.  It appears incapable of carrying a digital audio signal from my iPhone to myChord Mojo.  For this reason I would like to return it.  The problem I have is that there seems to be no record of the purchase on my account and no facility for returning the item.  This is not satisfactory and I should not be having to write to you.  Please resolve this problem as soon as possible.

 

Regards,

Simon Hindmarsh

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Enlli
Level 69: Guiding Light
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on ‎05-09-2023 10:48

on ‎05-09-2023 10:48

Sorry, this is not O2 but a community of customers 

You will need to contact Sales

Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or

Message them on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎05-09-2023 11:16

on ‎05-09-2023 11:16

@sambasimon 

Those cables are for charging and data only.

Audio is not supported as with many non Apple certified cables.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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