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Can’t make/receive calls, callers hear “number not available”, SMS still works

iPhone 15 Pro (UK), O2 pay monthly on eSIM. For a few days I can’t make or receive calls — outbound calls fail and anyone ringing me gets a message like “number not available / not in service”.SMS still comes through (actual SMS, like 2FA codes etc)....

refund issue

hi, so basically i have a refund waiting on my account and o2 have sent a cheque twice and its bounced twice, i have been trying to contact them but i cant ring them as it costing way too much, and also i cant hear on phone properly. due to health is...

Bolt ons

Does anyone know what’s wrong with bolt on function on the app?

Tariff

I need to chat with customer service because I topped up over £40 and thought I purchased a package like I do every month for £15 and purchased a bolt on by mistake

I was on the £10 plan and the data ran out. I upgraded to the £30 plan, but I was surprised to find

I was on the £10 plan and the data ran out. I upgraded to the £30 plan, but I was surprised to find that it won’t be activated until the next renewal date on 10/01. I need to activate it now — what should I do?

unlocking my iPhone SE 2018 (April)

Hello. I have just left o2 after many, many years. In that time i have only had two phones, both bought upfront. my old phone, an iPhone Se from early 2018 is still working so i wanted to use it as a spare phone when i am out etc...I just assumed i c...

Lengthen ringtime NOT WORKING?

Tried this guide on mine/my partners phones (Air+17 Pro Max), but the amount of rings is still not improving? "How to Lengthen Ringtime on any O2 Mobile"https://community.o2.co.uk/t5/How-to-Guides/How-to-Lengthen-Ringtime-on-any-O2-Mobile/bc-p/181299...

Really poor quality signal

Posting on here to see if anyone can help me I'm getting really poor signal in my area I've tried the different tiara tech team and don't get anywhere they all say network is working fine well I really do disagree with this as in my area my phone onl...

iMessage and FaceTime activation issues

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. I have switched both off and restarted the device then switched back on but I get activation failure messages when I...

Resolved! Unable to add a new payments card for rolling plan

My card recently expired and I have been unable to add a new debit card to my account either on the app or the website. Each time, I get the same error code: We are sorry but there is a problem with this service, please try again. I have been having ...

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