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Help mis sold a contract with Aerial Direct

How do I get out? Completely been mis sold this. I was happy with 02 now it's all gone.

Adding a mobile plan to your Apple Watch when you have not purchased from O2

I’m hoping this will help. I’ve read many forum posts regarding ‘not being able to add a mobile plan to an Apple Watch not purchased from O2’I personally purchased an Ultra 3 from Curry’s in October 2025. I tried multiple times to add a mobile plan w...

Random Private Number sending me a voicemail with mt voice in it

So I was on call and while I was on call I got a missed call from a private number, later on I got a message saying that I got a voicemail from the private number and it said the same exact thing which I said a few seconds ago, and I've been getting ...

How do I progress my order after being accepted via credit check?

Hi, I’ve recently been accepted for a new phone online (my credit check has been accepted) and I’ve had an email telling me to go to my account to see what to do next. However, my basket has now “expired” - it’s been minutes since the credit check wa...

O2 CLASSIC PAYG

The SIM in my Doro7030 phone on O2 Classic PAYG is marked for 4G and 5G. As promised by O2. the icon for 4G appeared on the screen last autumn (2025), and I clearly do now have 4G connectivity. O2 also promised to enable Wi-Fi calling on suitable pho...

No details visible on home page since starting my rolling plan a month ago.

Hi all, I hope someone can advise. I started a rolling plan with o2 a month ago, and as yet, no tariff or balance details are visible on my home o2 page; it states, "We can't currently show you your tariff information." and "This information is not a...

pac code

where do i give in my pac code?

Transfer direct debits to kids

I have an o2 account with just 2 phones for my kids. I can't work out how to transfer the account/ direct debit to each individual child so they'll have their own one and I can shut this one down. What's the easiest way?

Resolved! How to find out WHEN 3G is being turned off in my area

O2 keep sending my 95 year old mother messages every week telling her 3G is being switched off and she'll need to upgrade her handset. Unhelpfully they don't bother to say WHEN the 3G service is being turned off so we have no idea how long she's got ...

Resolved! Is my phone (Nokia 8210) 4G compatible on O2?

After receiving text warnings about 2/3G being turned off, I upgraded my phone to Nokia 8210 4G (the SIM card was also upgraded to a 4G SIM). I continued to get the warnings, so I tried the IMEI here (https://www.o2.co.uk/help/international-and-netwo...

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