Get tech support for your O2 issues

courier pin number

I have upgraded my phone because my old one broke the new one arrived and courier asked for the pin but i can't tell him because my phone is broken, tried o get in touch with a human as the virtual one has not the question in to ask.

eSIM stuck in sctivate

I accidentally choose to change my setting to esim and my primary sim now says inactive and the eSIM is just spinning on activate how can I change this back

WIFi calling on IPhone 8

Hi, can anyone tell me if my IPhone 8 is still compatible with WIFi calling on O2. I was told by another provider that it wasn’t. Thanks

What should my settings be on my mobile service screen, now I have moved to an esim

What should my settings be, on my mobile service screen, now I have moved to a monthly mobile plan using an esim. I am confused as I have two Sim options listed.

Resolved! Do I need to change my phone before 3g is turned off?

I keep getting messages from O2 telling me my somewhat old phone won't work on 4g and I need to upgrade when 3g is switched off. I am puzzled as I originally bought the phone because it was 4g compatible and my phone status screen says I am already u...

OTP being received over RCS

Some of my OTP are now being sent as RCS files. Instead of appearing as a usual text they are showing up as a download icon. I need to click on the download icon, whilst my data is on for it to start the download. They are called "Attachments" on my ...

Imei blacklisted brand new phone

Hi everyone, I am very frustrated as I upgraded my iphone 11 to a new version Iphone 16 promax from o2 and was unable to connect to the network for the last few days. Eventually after speaking to a member of staff at O2 we found out that imei is blac...

Bolt on options not working

I am having trouble buying bolt-ons.In-app: I can only select the 100mb bolt on. It costs £5.50.In-website: I can only select the 100mb bolt on. It costs £5.50.On the automated phone service: I can only select the 100mb bolt on. It costs £3. But when...

Unable to add more than 100mb bolt on

I am trying to add bolt on data but it only comes up with 100 MB and wont scroll down to larger amounts.Why is this happening.I haven't had this problem over all previous years.

How to find help & contact O2: A Guide

Oh boy, I have been harrassed to get a sim for the other 4g phone. O2 have sent plenty of texts. The thing is I am not wishing to have an internet/data phone as I drive. Just a phone with texts will do. So went into the O2 shop and nearly ended up wi...

O2

Forum Posts