Issue with receiving and making calls

[CraigHarris]

Hi team, 

I contacted you yesterday about this issue. I received my upgraded handset, without a new SIM card. That’s fine. I wanted to keep my same number. So I did the transfer from my old device to my new one and also took out my old SIM card and placed it in my new phone. 

however, I cannot receive or make phone calls. Please can you check if my SIM card has been frozen or cancelled? 

it’s very frustrating, I’m paying for a service I can’t use! 

I would appreciate a reply and update asap! 

many thanks 

Craig 

[Cleoriff · Accepted solution]

Hi @CraigHarris 

This isn't O2, it's a community forum made up of members like yourself.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.