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Network Coverage

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Ahub_Sajid
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on ‎31-01-2022 17:43

on ‎31-01-2022 17:43

Basically, I have an android device and when using my mobile data I 70% of the time get the H or H+ sign when it should be 4G or 5G. It's a real pain as the data then doesn't work and it's frustrating because I'm having to pay for something that I am unable to use most of the time. It would be really great if someone could help me with this issue. Thanks

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MI5
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on ‎31-01-2022 19:10

on ‎31-01-2022 19:10

@Ahub_Sajid 

Might be best if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎31-01-2022 18:21

on ‎31-01-2022 18:21

@Ahub_Sajid 

Most likely due to the network being busy or mast maintenance O2 Service Status

Guide here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ahub_Sajid
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on ‎31-01-2022 19:06

on ‎31-01-2022 19:06

Thanks for the advice but this has been happening in quite a few places and I have been checking the network status and its been fine.

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MI5
Level 94: Supreme
In response to Ahub_Sajid
  • 152069 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

on ‎31-01-2022 19:10

on ‎31-01-2022 19:10

@Ahub_Sajid 

Might be best if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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