Internet not working

[Jess15]

I have recently been moved from virgin mobile to o2 and now only have Wi-Fi internet, no o2 internet connection. I was notified this would be automatically changed over but does not seem to have been done. Please can this be sorted out? 

[pgn]

Thus is a community forum, @Jess15 - not O2 - all customers like yourself.

Sounds like you need to contact O2, the links to O2's Social Media Team are just below this post - drop them a message and see if they can help. Good luck!

[Enlli]

There have been cases of the APN settings not changing from Virgin

The correct settings are these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

[Breanna]

Were you able to get this sorted by changing the APN settings @Jess15?