Internet dongle

[Kativ567]

Hello my monthly dongle internet allowance is 50gb, normally I use around 18-19gb. Now in two weeks it’s showing I used up all of the 50gb even tho I have not used any more internet than usual then last night I added the 2gb bolt on however the device kept showing it was connected to dongle but the internet was still not working so I wasn’t able to use it all. Now I’ve logged into my o2 and it’s saying I got zero left from my 52gb. How is this possible also not given anyone else my password.

[TallTrees]

Hi there @Kativ567 

Welcome to the o2 Community forum 

I  understand your concern as no one here has access to your account it would be wise to enquire with o2 customer services. 

Best time to call is early morning 08.00am 

These guides may help

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Best of luck hope all is sorted for you soon

[madasaf1sh]

@Kativ567 

Are you using the dongle on a Windows machine, and there are lots of updates going out at the moment for Windows 11 and Windows 10 21H2, these are background downloads. 

O2 wont be able to tell exactly what you have downloaded only the volume. 

[MI5]

@Kativ567 

Set the connection to dongle on your laptop / PC to a metered connection which will restrict the amount of background data it downloads.

[lewys-gp]

Hi, @Kativ567. Did you manage to resolve this issue? If so, would you like to share how? It could help other community members in similar scenarios 😊.