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Mace2 · ‎18-09-2023

Why have I been unable to access the internet on my phone in Cuba since Covid ?

MI5 · ‎18-09-2023

There's a number of possible reasons but as customers here we wouldn't know exactly.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-09-2023

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎18-09-2023

£7.20 per MB when it does work!

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Internet access Cuba

I need esim

Move my number

Content lock

Top up

message saying blocked account