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Issues with roaming

Lele
Level 1: Joiner
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When abroad is america difficulties with maintaining signal and Internet access, phone is saying that there is Internet connection despite showing 4G or 5G 

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jonsie
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MI5
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@Lele 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network. Try T-Mobile and AT&T.

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

USA - Roaming with O2 

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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