IP Adress

[EmmHaitch]

I am getting an error message which states that my IP Address is located outside the UK/Isle of Man, can this be changed?

[pgn]

Is this when you are using O2 WiFi or your home WiFi, @EmmHaitch? Are you in the UK currently?

[EmmHaitch]

It Is using 02 wi-fi and yes, I am in the UK

[pgn]

A search here reveals:

https://community.o2.co.uk/t5/Tech-Support/ISP-some-people-think-I-m-outside-uk/m-p/1655504/highligh...

Any help, @EmmHaitch?

[madasaf1sh]

@EmmHaitch 

How do you mean o2 wifi, as the only place you can use o2 wifi is in a store or leisure complex.. So do you mean Mobile data. 

What happens when you go to https://whatsmyip.org

What IP address do you get and what location do you get when you click on more information about you..

[EmmHaitch]

It is showing my IP Address as being in, or around, London

[madasaf1sh]

@EmmHaitch 

Then the problem is with the service, and how they are doing geo-IP, so I would contact the service provider along with the information. 

As there is nothing o2 will be able to do.