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Forum Posts

phone not connected

Dear Sir/Madam, Following a spell of illness, my mobile will not connect to make calls. it states Limited Service, please help. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

WilliamH by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Proof of Usage and proof of barring

Hi Team, I am a pay as you go user. I bought mobile from Argos and using O2 pay as you go service. My phone got stolen recently and my insurance provider asked for proof of usage and proof of barring. I tried calling customer care but haven't got any...

Ashok by Level 1: Joiner
  • 675 Views
  • 2 replies
  • 0 kudos

Resolved! Security questions

How do I put a security question and answer on my account

kwoolf by Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos

Resolved! 2 x sim cards

I have 2 sim only accounts with O2 but can only access 1 account in the My O2 app. Can you advise how I can view both accounts ?thank you

Poddy1 by Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos

Unknown Caller Issue - Receiving Calls From Contacts

Hello O2 Community, I've been recently troubled by some issue where when I'm receiving phone calls from contacts listed in my iPhones contacts, instead of my iPhone stating their name, it says Unknown Caller. This is particularly unhelpful, especiall...

Kosmos5457 by Level 2: Apprentice
  • 11472 Views
  • 27 replies
  • 0 kudos

Resolved! Not had a response

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

CBP by Level 1: Joiner
  • 691 Views
  • 3 replies
  • 0 kudos

Change of e-mail address

Hi - I have had an O2 account for a few years and I wanted to get onto MyO2 but my credentials were based on a now defunct e-mail address. So I need to change the information.the reason why I was wanting to get onto O2 was to buy more data as I have ...

GCC by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Mobile Dats

I can't get to use mobile data. I have loads of data on my plan. Have used non as I can't use it. When I turn mobile data on the switch lights up as on but I am not getting any symbol on the top of the screen. I get a "No mobile data" message. Been t...

Grub63 by Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap exceeding 24 hours

Yesterday morning, I initiated a SIM swap. It’s been around 28 hours and my phone still says “No Network“. I’ve tried rebooting and all the usual advice, still nothing! I phoned customer service and I was told that I could be waiting a further 3-4 da...

DavisA85 by Level 1: Joiner
  • 8454 Views
  • 6 replies
  • 0 kudos