Internal Migration... how long?

[Vixster1]

Hi I was told Monday my o2 number would be ported over from my O2 account to my new O2 account in 24 hours. 

Yesterday - Please be patient it will take another 24 hours but WILL be completed by 1800 today.

Today another 24 hours because its from a different dept.

I am not a patient person!!!

How long in practice do these things really take? 

Ta 

[MI5 · Accepted solution]

@Vixster1 

Next day if requested before 5.00pm, Mon to Thurs.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[jonsie]

Migration should be 24 hours

Migrations are done internally and no need to go to the porting team

[Vixster1]

Thanks

[Vixster1]

Thank you will check tomorrow! 

[Capt_Flapjack]

I have currently been waiting a week for exactly the same thing - after 5 calls to customer service (of around an hour each) I get told it will be 'sorted in 24hrs'

Interested to know if they have sorted your migration out yet? Phonecall #6 to customer services will involve me cancelling my contract 

[Oxonian]

@Vixster1  

@Capt_Flapjack 

If your issues are not dealt within a reasonable timescale, I would suggest that you make a formal complaint to O2 :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take careful note of Resolver in the former document. Several forum members have reported that they have facilitated a satisfactory outcome.