This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Installed a eSim using the O2 app and website. Now I have no signal. It has been 5 hours now

Ian20
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎20-02-2024 13:58 - edited ‎20-02-2024 13:59

‎20-02-2024 13:58 - edited ‎20-02-2024 13:59

Installed a eSim using the O2 app and website. Now I have no signal. It has been 5 hours now. 

 

Anyone know how to fix this issue?

 

Message 1 of 3
259 Views
0 Kudos
2 REPLIES 2

pgn
Level 75: Digital Don
  • 36294 Posts
  • 233 Topics
  • 1612 Solutions
Registered:

‎20-02-2024 14:03 - edited ‎20-02-2024 14:03

‎20-02-2024 14:03 - edited ‎20-02-2024 14:03

Usually it's pretty quick - have you swapped your number from the physical to the eSIM? Guide: Sim Swap: a mini guide 2017 update 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward
Message 2 of 3
255 Views
0 Kudos

MI5
Level 94: Supreme
  • 144785 Posts
  • 634 Topics
  • 27772 Solutions
Registered:

on ‎20-02-2024 14:53

on ‎20-02-2024 14:53

@Ian20 

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
241 Views
0 Kudos
Top Kudoed Authors
View All
Top