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Installed a eSim using the O2 app and website. Now I have no signal. It has been 5 hours now

Ian20
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‎20-02-2024 13:58 - edited ‎20-02-2024 13:59

‎20-02-2024 13:58 - edited ‎20-02-2024 13:59

Installed a eSim using the O2 app and website. Now I have no signal. It has been 5 hours now. 

 

Anyone know how to fix this issue?

 

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pgn
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‎20-02-2024 14:03 - edited ‎20-02-2024 14:03

‎20-02-2024 14:03 - edited ‎20-02-2024 14:03

Usually it's pretty quick - have you swapped your number from the physical to the eSIM? Guide: Sim Swap: a mini guide 2017 update 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎20-02-2024 14:53

on ‎20-02-2024 14:53

@Ian20 

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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