I want to unlock my previous phone

[Bre1]

I had a contract with you fir my iPhone 11 and you contacted me to take on a new contract for my current iPhone 12. Same number. I want you to unlock my old phone. Please advise me. I filled in the form online and you back to me saying you did not have my old phone on a contact??? Please get back to me.

[O2EmmaLouise]

Hi @Bre1,

The iPhone 11 should already be unlocked. Have you tried inserting another network sim inside to check?

You can also try unlocking the iPhone 11 on your MyO2 app. You'll need the phones IMEI to hand. Tap on 'support' in the bottom right-hand corner, and then 'unlock my device'.

If that fails, I'd recommend calling our customer services team on 202 from your current phone and let them know that the form you filled in didn't work. 

[MI5 · Accepted solution]

@Bre1 

"Not an O2 phone" just simply means that the phone was never locked in the first place.

[Bre1]

Sorry what they actually say is that the IMEI number doesn’t match the number with them?

[Bre1]

The IMEI - [Removed] has not been used on our network with the MPN
provided, so it will not be possible to unlatch it.

[MI5]

It's still not locked.
Just put a non O2 sim in it and away you go.

[O2EmmaLouise]

@Bre1, as @MI5 suggested, the phone is most likely unlocked.

The iPhone 11 also has two IMEI's - both printed on the back of the box and under settings on the phone.

[Bambino]

@Bre1 O2 stopped locking phones in August of 2018. The iPhone 11 wasn't released yet. It's not locked.

[Bre1]

Thanks guys

[MI5]

@Bre1 

If you type into the phone dialler *#06# it will display IMEI 1 and IMEI 2.

One is the physical sim and the other the eSim.