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I have stopped getting notifications when I receive new emails, why is this

Akerr
Level 1: Joiner
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on ‎22-08-2022 17:47

on ‎22-08-2022 17:47

I have stopped getting notifications of new incoming emails. All setting are set to receive sound notifications,  but I don't get any. Why

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MI5
Level 94: Supreme
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on ‎22-08-2022 17:53

on ‎22-08-2022 17:53

@Akerr 

Try deleting your email account from your phone and then add it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎22-08-2022 18:06

on ‎22-08-2022 18:06

@Akerr 

 

What phone are you using, as you may jut need to reset the notification setting within the App Settings. 

 

On Android its under the App, if you long press on the App, then App Info, you will see a Notifications option. 


On IOS, go into settings and search notifications...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Breanna
Former Staff
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on ‎23-08-2022 11:08

on ‎23-08-2022 11:08

Hi @Akerr did either of these suggestions work?

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