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I get a "SIM Not Supported" Message when trying to install a new EE SIM card. Please help

OldBlokesIPhone
Level 1: Joiner
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Registered:

Hi,

I am moving to a cheaper tariff on EE and they have sent me a new SIM Card. 

 

On restarting my iPhone7 (which I originally purchased from O2, and with I still have the purchase documentation for), I receive a "SIM Not Supported" message and the only thing I can do is to re-insert my old O2 SIM card.

 

Can someone clever help me please?

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madasaf1sh
Level 77: Grand Master
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@OldBlokesIPhone 


The iPhone 7 will probably be locked to o2 as it was released in 2016 so you need to follow this guide Guide: Unlocking an O2 phone to use a different SIM card 

 

And when you get confirmation that it is done you will need to plug it in to iTunes.. 

And to be fair the iPhone 7 is so far out of support, from and OS level and App level, it might be time to upgrade 

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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