@LornaHarvey
Please remove your mobile number from this public forum, as people can use it to scam and spam you.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0344 809 0202
Also have a look at these guides as well Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
It might also be worth testing the sim in a different device, or getting a new sim card, the quickest way get one it to go to an o2 store with photo ID
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
