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I cannot get 5G in 5G area

Gabby_
Level 1: Joiner
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nobody seems to understand why my iphone 12 no longer gets 5G !

I live in an area with strong 5G reception , my husband , same phone same provider always get 5G .. I did get 5G as well only until I swapped my contract to get unlimited data !

o2 tells me it is all set up correctly  and sent me a new5G sim but I am having exactly the same issue ... 

I find it odd that my connection went away 2 hours after my contract has been upgraded to unlimited data ! 

any idea on how to get my signal back ? Have you experienced something like this ? 

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Bambino
Level 86: Prestigious
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@Gabby_ If your husband has the same phone and isn't having a problem, maybe the issue is with your phone. Best thing is to ask Apple: Official Apple Support

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24380 Posts
  • 1059 Topics
  • 3818 Solutions
Registered:

@Gabby_ If your husband has the same phone and isn't having a problem, maybe the issue is with your phone. Best thing is to ask Apple: Official Apple Support

I DO NOT WORK FOR O2



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