cancel
Showing results for 
Search instead for 
Did you mean: 

Husband and I are abroad and cannot phone each other

Fiona1313
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

We are in Florida, can telephone home to family in the UK, but if we try and call each other out here, it either gives the engaged tone or says the call can’t be connected. We have not blocked each other by mistake and have reset our phones. Please help. Thank you.

Message 1 of 5
706 Views
4 REPLIES 4

Bambino
Level 86: Prestigious
  • 24358 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

@Fiona1313 Are you using the +44 code to call each other? You're still calling back to the UK even though you're both in the US, so you need to do that. Also try downloading WhatsApp on your phones. You can call over a WiFi connection free.

See this guide as well: USA - Roaming with O2 - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
704 Views

Enlli
Level 69: Guiding Light
  • 8852 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Have both phones got 4G Calling enabled? You can't call in the US without it

USA - Roaming with O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 5
699 Views

Fiona1313
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Enlli wrote:

Have both phones got 4G Calling enabled? You can't call in the US without it

USA - Roaming with O2 


Yes they have.

Message 4 of 5
693 Views

Fiona1313
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

We have tried that, but it still does not work. We have WhatsApp and can call each other on that, but if we are not near Wi-Fi then we need to call the normal way. I have spoken to O2 quite a few times yesterday and today, have been told different things, but it has still not solved the problem. 

Message 5 of 5
674 Views