How do I get my £1 ear buds

[Jeromem]

I purchased a new phone over a month ago and I’ve been waiting patiently for the text regarding my £1 ear buds that I could claim 1 month after purchase, haven’t had a text and don’t know how to request them from O2

[MI5]

@Jeromem 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[KuromiTheMagi]

Did you ever receive them? Still yet to receive mine after contacting o2. They say they've raised it but feeling like I was mis-sold 

[pgn]

@KuromiTheMagi and @Jeromem - terms of the latest offer here, see if that gives you any pointers:

Get Galaxy Buds2 Pro for just £1. Worth £219. Ends 1 Nov.

Buy a Samsung Galaxy S23 Plus 512GB ("Qualifying Purchase") direct from O2 between 5 October 2023 until 1 November 2023 and claim one pair of Galaxy Buds2 Pro Graphite for £1. Galaxy Buds2 Pro Graphite value worth £219. Galaxy Buds2 Pro Graphite value based on price of Galaxy Buds2 Pro Graphite on the Samsung.com/UK website and correct as of 31 August 2023. Customers who purchase the Samsung Galaxy S23 Plus 512GB will receive an SMS containing a unique voucher code with a value of £218 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket on the O2 website by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro Graphite. Voucher code expires on 29 December 2023. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds2 Pro Graphite as a bundle. If you return the Qualifying Purchase without the Galaxy Buds2 Pro Graphite, you will be charged the standard retail price for the Galaxy Buds2 Pro. 18+ Terms apply, see o2.co.uk/terms.

UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms

[KuromiTheMagi]

I fully qualify and its been over 30 days. As stated before. Still yet to receive anything 

[MI5]

@KuromiTheMagi 

Probably time to raise an official complaint then.

https://www.o2.co.uk/how-to-complain

[pgn]

A bit hard to pin down when you omit to mention which phone brand and model you bought, @KuromiTheMagi 

As in t&CS link above, 3 offers lately:

https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-buds2-gift-with-purchase-samsung-s23

https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-buds2-gift-with-purchase-of-samsung-g...

https://www.o2.co.uk/termsandconditions/rewards/galaxy-buds2-pro-graphite-for-1-when-bought-with

[KuromiTheMagi]

One I have looks like it might have been removed which is strange. Luckily I have chat logs with support through the myo2 app to confirm I'm elible for it. Device is an s23 ultra 512gb. Offer ran from the 31st august to 4th october 2023

[pgn]

Good luck, @KuromiTheMagi 👍🏼