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Samsung Galaxy buds

ohare1995
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I need a new promo code for the Samsung galaxy buds2 pro. I have rang o2 4 times about this. the first code i got after 30 days is coming up as invalid. so i rang o2 was told to wait 48 hours. after 48 hours the problem remains. rang o2 was told i would have to wait 5 working days that's been over a month. so i rang tonight was told that not only did the last customer adviser not put a ticket in for me for a new code, he didn't leave any notes, so i have to go on the word of the customer adviser tonight and hope he has put a ticket in for me and as left notes.

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MI5
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@ohare1995 

Guide: Gift with Purchase  

If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)

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MI5
Level 94: Supreme
  • 142573 Posts
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Registered:

@ohare1995 

Guide: Gift with Purchase  

If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
Message 2 of 5
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ohare1995
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I have 3 times and got no answer.

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MI5
Level 94: Supreme
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Registered:

@ohare1995 

Keep trying or make a complaint if you feel up to the wait.

https://www.o2.co.uk/how-to-complain Use Resolver

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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ohare1995
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thank you

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